Work History & Awards

StudioLabs, llc (Web Design & Development Agency), Senior Digital Producer, January 2023 - Present

Direct client engagements for website and mobile app design and development, ensuring exceptional client satisfaction and on-time, on-budget delivery.

Collaborate with clients and internal teams to design, develop, and implement digital projects, including websites, mobile apps, and software platforms.
Monitor overall project performance and progress, ensuring alignment with goals and expectations.
Develop and communicate comprehensive project plans, schedules, and budgets to stakeholders.
Create and maintain support documentation, including risk logs and requirement specifications.
Manage task allocation, monitor progress, and ensure team adherence to deadlines.
Proactively identify and resolve resource requirements and project risks.
Deliver burn reports and regular updates to clients and stakeholders to maintain project health and transparency.

Oomph, inc/Elevated Third (Digital design, and software development companies), Senior Digital Project Manager, 2022

Led cross-functional teams, including developers, designers, DevOps engineers, content writers, and strategists, to deliver Drupal projects on time, within budget, and to high client satisfaction standards.

Collaborated with clients and project teams to define and document requirements, translating them into actionable project plans.
Developed and maintained accurate project timelines to ensure timely delivery of milestones.
Monitored and ensured precise revenue forecasting, including milestone payments and time-and-materials invoices.
Maintained up-to-date capacity planning to ensure projects were adequately staffed to meet contracted deadlines.
Proactively identified project risks, controlled scope, and managed client expectations throughout the project lifecycle.
Communicated consistently with stakeholders from discovery to launch, leading weekly client meetings to ensure alignment.
Organized and maintained the backlog, tracking open issues, sprints, and epics to keep projects on track.
Oversaw the QA phase, ensuring the delivery of high-quality products and an exceptional client experience.

First and Third (Web Design & Development Agency), Senior Project Manager & Head of People, 2019 - 2021

Managed multiple custom web projects from concept to launch, overseeing the full web development lifecycle, including scope management, budget tracking, sprint planning, and end-to-end testing.

Acted as an air traffic controller, ensuring seamless communication and collaboration among cross-functional teams, and managed daily stand-ups and weekly sprint planning sessions.
Communicated regularly with clients to provide updates, gather feedback, and ensure alignment on project progress and expectations.
Managed day-to-day operations, including preparing scopes of work, contracts, and overseeing invoicing and payments, ensuring smooth project execution and financial accuracy.
Led performance reviews, team coordination, and sourced, interviewed, and hired candidates to fill key roles within the company.
Researched and implemented tools and processes to improve team efficiency and collaboration, while also developing best practices for project planning and execution.
Oversaw onboarding processes for both clients and new team members, ensuring smooth transitions and fostering an organized, high-performing work environment.

UpTrending (Digital Marketing Agency/now HUSL Digital), Senior Project Manager, 2015 to 2019

Led WordPress website development and digital marketing initiatives from concept to launch, ensuring alignment with client goals.

Delivered projects on time, within budget, and within scope by effectively managing timelines, budgets, and project parameters.
Created comprehensive project plans, maintained schedules, and tracked progress throughout the project lifecycle.
Managed cross-functional teams of designers, writers, and developers to achieve high-quality deliverables.
Prepared detailed status reports and facilitated weekly status meetings with internal teams and clients.
Identified and mitigated project risks while tracking action items and resolving issues proactively.
Collaborated with client stakeholders to ensure projects met business objectives and provided strategic value.
Recommended process improvements to enhance efficiency and project outcomes.
Developed detailed support documentation and requirement specifications for both internal and client use.

ePublishing | Blue Stout (Contract positions), Digital Project Manager, 2016 - 2017

Managed diverse full-scope website development publishing projects, steering efforts from initial concept to launch.
Spearheaded development and delivery of ePublishing platform builds featuring user-recommended and taxonomy-driven content.
Led teams to deliver large scale projects within a tight timeframe, instituting rigorous launch plans and risk management tools to complete critical items.
Maximized budgets for an online food service equipment publication to provide a fully functional, user-friendly end-product aligned with client’s branding.

LeadPages (Landing page/lead Builder), Team Lead – Technical Support, 2013 – 2015

Promoted to Technical Support Team Lead, ensuring adherence to service-level agreements (SLAs), coaching and developing support team members, and overseeing quality assurance efforts.

Monitored and evaluated team performance, ensuring SLAs were met, and implemented strategies for continuous improvement.
Assisted development team with UAT and contributed to the onboarding of new customers.
Provided troubleshooting and analytical support through email, chat, and phone, enhancing customer satisfaction.
Authored success documentation for the Help Center, improving customer self-service capabilities.
Recommended and implemented improvements for operational efficiency, driving team effectiveness.

Red Barn Designs (Digital Marketing Agency), Project Manager, 2012- 2013

Managed print, Internet, and multimedia projects from concept to launch, leading a team of creative and technical professionals.
Created and managed production schedules and project status reports, ensuring timely delivery of all projects.
Developed reporting systems to measure job profitability and analyze the utilization of billable hours.
Enhanced production and fulfillment processes to improve efficiency and accuracy.

Paragon Innovations (Product Development agency), Project Manager, 2008 – 2012

Created and assigned job tickets to developers, ensuring the accuracy of task completion through rigorous QA processes.
Tested deployed tasks on production sites to ensure functionality and prevent issues.
Acted as a liaison between clients and developers, coordinating internal and external calls and documenting meeting notes for task breakdown.'

Gift Baskets Remembered (e-commerce gift store), Website Manager, 2007 – 2011

Managed product uploads and seasonal/year-round product management for the website.
Provided customer service via phone and email, ensuring high levels of satisfaction.
Handled order processing in coordination with customers and product vendors.
Created and managed sales reports in Excel to track performance.

CollectiblesNToys.com (e-commerce collectibles store), Website Manager, 2004 - 2007

Managed product uploads, seasonal and year-round product listings, and order processing.
Provided customer service and managed orders in e-commerce platforms including Yahoo Stores, Amazon, Magento, Volusion, and eBay.

Digital Fusion, LLC (Marketing agency), Senior Project Coordinator, 1999 - 2004

Developed and managed print, Internet, and multimedia projects from start to finish, overseeing creative and technical teams.
Created production schedules, status reports, and developed systems to measure job profitability and optimize the utilization of billable hours.
Enhanced production processes and procedures for more efficient workflows.

Awards

April 2016 - UpTrender of the Month recipient (UpTrending)
2014 - Core Value award for Customer Centric Thinking recipient (LeadPages)

Education

Bachelor of Science, Business Management, Slippery Rock University, Slippery Rock, PA